服務員的自我評價（精選6篇）

服務員的自我評價 篇1

轉眼間三年的酒店生活就快過去了，這三年在單位領導的精心培育以及通過自身的不斷努力，無論是思想上我還是工作上，都取得了長足的發展和巨大的收穫。

思想上，自覺遵守酒店的的規章制度，堅持參加酒店的每次的培訓。要求積極上進，愛護酒店的一磚一瓦，一直嚴謹的態度和積極的熱情投身於學習和工作中，雖然有成功的淚水，也有失敗的辛酸，然而日益激烈的社會竟爭也使我充分地認識到成為一名德智體全面發展的優秀工作者的重要性。

工作上，自20xx年工作以來，先後在餐飲部、總枱、房務中心等部門工作過，在去房務中心工作之前，酒店重新裝修期間還參加酒店自辦的培訓，那時候是學習客房的操作技能，不管在哪個部門，都嚴格要求自己，刻苦鑽研業務，就是憑着這樣一種堅定的信念，爭當行家裏手。為我以後的工作順利開展打下了良好的基礎。

在今後的工作中我會不斷的鍛鍊完善自己，爭取作一名優秀的酒店工作者. 我希望用我和同事們一起為我們的事業奉獻、進取、創下美好明天。

服務員的自我評價 篇2

這段時間我的收穫很大。酒店服務是有形產品和無形服務的混合體，酒店服務質量評價的標準就是客人的“滿意程度”。處於買方市場的酒店應把顧客需求作為營銷工作的出發點，前廳代表酒店與賓客接觸，滿足客人對酒店服務的各種需求，接受客人的投訴，解決客人的疑難問題，是酒店的神經中樞。

正是基於這些，前廳的地位和作用就尤顯重要。前廳部雖然不是酒店主要的營業部門，但對酒店的市場形象、服務質量乃至管理水平和經營效益有着至關重要的影響。前廳部可謂是酒店管理的點睛之筆。通過這次在XX酒店接近四個月的實習，本人獲益非淺。酒店就等於是一個社會的縮影。這次實習無疑是為不久的將來踏入社會的我提供一次重要的機會。

1、溝通能力提高：作為一名前台接待員，作為酒店的一線員工，與客人的接觸是面對面的，是最直接的。往往前台接待員一句話可以影響客人對酒店的整體印象，甚至影響客人整天的心情狀態。如何讓自己説出的語言讓客人聽得舒服，聽得開心，是作為一名前台接待員所必須要學習的課程。當然，溝通不僅限於與客人之間，還存在於同事之間，甚至是對上級。

人不免不會有情緒上的波動，然而這種情緒上的波動往往會影響他人的心情。如何調整好自身的心態，用最好的心態去面對客人，面對同事甚至上級，如何帶給別人一個最好的笑容，是我每一天都要認真思考的問題。在這次實習中，我不但在溝通能力上得到了提高，還學會了如何調整自我的心態。

2、突發事件應變能力提高：在前台接待處工作，每天都必須作好作戰的準備。因為作為一名前台接待員，每天都要接待不同的客人，面對不同的事件。入住的客人中不免會有些不大禮貌的客人，甚至會對接待員口出惡言。面對這樣的清況，要如何安撫客人的情緒，同時也要保護酒店的利益與自身的安全，對於我來説又是另外一個考驗。

3、工作獨立處理能力提高：通過這次實習，我深切的瞭解到，必須學會自己有能力的事情必須自己做的這個道理。只有培養自身的獨立能力，才能在工作上得到進步。在工作上，有問題，有不懂應該大膽請教同事，而不是不懂裝懂。獨立工作，積累經驗，最後得到的才是最適合自己的東西。

4、服務意識提高：作為一名前台接待員，時刻都代表着酒店。無論是在工作崗位上，還是走在路上，只要穿着酒店的制服就應該時刻都有為客人提供最好的服務的意思。我們是微笑之城的使者，一切為了賓客，為了賓客的一切，為了一切賓客。

(二)實習體會

1、自身不足與缺點：通過這次實習，我重新看到了自身的不足以及缺點。在語言能力上依然是無法十分流利的與客人進行溝通。日常入住鳳凰城酒店的客源主要是國內客人以及日本客人。但是在廣交會期間，酒店主要的客源是外國客人。由於自身的英語口語能力能力並非十分好，所以造成了與客人溝通上障礙。

並且由於自身的酒店工作經驗不足，導致工作上出現不應該出現的錯誤，為同事帶來了許多不便。另一方面，在工作上，我的某些缺點更是表露無疑。比如工作不夠細心，不夠虛心接受同事的批評等等。但通過這接近四個月的鍛鍊，我已經在不斷的改正當中。

2、就業前景據不完全統計，目前全國有各類酒店旅館9000多家，酒店人才缺口超過10萬。而且現在大部分的酒店基層員工大部分都是以中專或大專的學歷居多。我認為現在的酒店行業缺少的依然是高學歷的專業人才。但是，就算擁有高學歷，依然是無法成為一名管理人員的。

作為一名管理人員還是必須有多年的工作經驗。其中，一線工作經驗是十分重要的。所以，作為即將畢業的大學生來説，絕對不可以眼高手低，必須作好接受挑戰的心理準備。

(三)實習想法和建議

1、想法：本次實習給予了我們一個很好的機會了解這個社會。是我們真正踏入社會前的一個重要的台階。弱肉強食是一直無法改變的生存原則。想要獲得成功，就必須比別人更加努力。這次實習面對了很多以前從來沒有遇到過的問題。如人際關係問題，賓客關係問題，心理狀態不佳等問題。但通過這接近四個月的學習與改進，我無論是在心理還是思想上都得到了很大的進步。

在XX酒店感受最深的是它的員工管理制度問題。由於上一次酒店業務實習是在花園酒店，雖然當時的實習時間只有一個月，但是卻受到了很大的影響。花園酒店是一間由酒店管理集團公司管理的五星級酒店，而且花園酒店擁有較長的經營歷史，已經形成了一套較完善以及嚴格的員工管理制度。相對與花園酒店來説，XX酒店是一間非常年輕的酒店。XX酒店由開業到現在只是三年的時間，無論是管理制度以及經營體制依然不是十分完善。再加上XX酒店是屬於“家族生意”，並非由酒店管理公司進行管理，大部分的高層管理人員缺乏酒店管理經驗。

所以，XX酒店在員工的職業素質上是與老牌五星級酒店比不上的。過於鬆散的員工管理制度導致員工的工作心態鬆散，這無疑是會降低員工的服務質量。如果一個五星級酒店只有擁有五星級的外表，而缺少五星級的內在，是不足以稱作為一間五星級酒店。

2、建議：對於這次實習，由於各種原因與實習單位的溝通存在某種程度上的問題，由一開始的以實習生的方式的進入實習單位，到最後以簽約員工的方式進入實習單位。XX酒店的人事部以“你們答應了以後都在這裏工作才你們進來的”的理由要求我們簽下了一年的合同，如果工作不夠一年離職則要收取毀約金。XX酒店人事部的這種辦事方法，實在是讓我感覺到不合理。望今後系裏領導能協助我們與實習單位進行溝通，避免這種情況再次出現。

服務員的自我評價 篇3

在普通的崗位做好普通的本職工作，在現實生活中，每個人對自已做過的事情大體上都持有各自的觀點;在行業各業裏，對不同的行業我們每個人都持有不同的看法。我的工作就是對所銷售產品進行售後服務。

任何一個銷售行業都離不開售後。在此，我感觸較多。所謂售後就是對產品銷售後的一個保障，即是維護與維修;一個產品銷售的好與壞，跟售後有着密不可分的聯繫，因此，我個人認為售後不單單是出了問題去維修好了就完事，其實很多發生問題的本身，往往並不是出在質量上，而是用户在使用產品操作不當導致的。我們的目的是處理完問題的同時要讓用户明白問題出在哪裏，以便用户在今後使用產品過程中如何避免問題的發生，和如何維護好該產品。

針對不同的用户，我會對某一些較為重點的用户進行技術培訓，讓用户對不同的產品有個大致的簡單瞭解，讓他們在今後的操作過程中避免不必要發生的錯誤，最終，也會讓我們的用户對我們xx公司有個進一步的認可與瞭解，這樣也會讓我們公司在同行業裏得到較好的口碑。

售後人員是最為辛苦的，這一點我深有體會，我經常要出走在環境複雜的第一現場，有時還會受到不予理解用户的指責;還有經常性的四處奔波，路途當中帶來的勞累，這時候是特別會考驗我個人的意志，這時我自己學會端正態度，堅定立場，拿出自己的真本事來做出漂亮的活來，讓用户滿意地認可我。每次處理完售後，在歸途當中就是我心情最好的時刻。

在工作過程中，我明白到微笑服務像是一把神奇的鑰匙，可以打開心靈的幽宮，使它的光芒照耀了周圍的一切，給周圍的氣氛增添了温暖。微笑，並不僅僅是一種表情的展示，更重要的是與被服務對象作感情上的溝通和交流。而我不管在何時，都能做到以微笑迎人，給客户感受到售後服務的熱情，從而提公司的整體形象。

售後，就是先有了銷售才有了後來的售後，我都是壓在之後的，但是我喜歡這份工作，往後在工作上我將會不斷的努力，繼續完善自己!

服務員的自我評價 篇4

I 2-x years in the July 14 - 2-x years October 31 to Guangzhou City, Phoenix hotel internship, this time I have a great harvest. Hotel service is a mixture of tangible products and intangible services, the hotel service quality evaluation criteria is the guest's "satisfaction." Guests in the buyer's market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel services to accept complaints from customers to solve customer problems, is the hotel's nerve center. It is based on these, the status and role of the lobby is particularly important. Although the front lobby is not the hotel's main business sector, but the hotel's market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management. Through this in the Phoenix hotel close to four months of internship, I benefit hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity.

1, to improve communication skills: As a front desk receptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotel's overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy to hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How to adjust their own mentality, with the best attitude to face the guests, the face of colleagues and even higher, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adjust the mentality of self.

2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some guests will not be polite, and even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test.

3, the ability to work independently improved: Through this internship, I am deeply aware of the need to learn their own ability to do this must be their own reason. Only to develop their own independent ability to work in progress. At work, there are problems, do not know should be bold to ask colleagues, rather than pretend to understand. Work independently, gain experience, and finally get the most suitable for their own things.

4, service awareness: as a front desk receptionist, always represents the hotel. Whether in the workplace, or walking on the road, as long as the uniforms of the hotel should always have to provide guests with the best service mean. We are the angel of the City of Smiles, all for the guests, for the guests of all, for all guests.

服務員的自我評價 篇5

The new year is approaching, the past year may have lost, sad, successful, happy, but it does not matter, is the past, and we work harder, tomorrow will be better. A lot of people say I have changed, I believe. I am really unhappy, there are a lot of things pressing me, my life, emotions are a mess, although no ups and downs, at least through some ups and downs, ups and downs, again and again twists and turns and difficulties, and sometimes I really Of Huai Ning I, I have been thinking what I was wrong, why is it so? I do not want to do the weak, coward, the fate lies in their own hands, I believe that tomorrow will be the same, I do not want to do the same, Better, hello, I'm good, everyone will be good. I have learned so much, I am now very good, have a job, have the courage, have you all, I care about you, everyone around me, we will always be friends, people say, every family Have this difficult to read, you also have your experience, speak out let us share, we learn from each other, with progress, the future belongs to us. On next year, my plan is:

1, do a good job every day of every job.

2, conscientiously study warehouse knowledge, try to test promotion.

3, the use of rest time for computer training.

4, more learning other things, enrich themselves. Finally, I hope everyone to the next year, have embarked on a new level, a higher level, thank you! I wish you a smooth declaration! Thank you!

服務員的自我評價 篇6

I am university marketing and planning professional students, in the near graduation, I went to business hall for three months of the past three months, my ability to work has been greatly improved, now three months of work to do a self-appraisal.

1, Efforts to learn, and constantly improve the operational capacity. In the work, conscientiously study the business knowledge, continue to accumulate experience, and actively participate in learning and training, and constantly enrich themselves;

3, unite colleagues, work together. Colleagues harmonious relationship with the work of the staff of the staff, 4, due to their lack of work experience in the work of the lack of practical experience in dealing with customer complaints, service work done enough meticulous, this is my future direction.

2. Since entering the company, I have gained great progress through the accumulation of personal efforts and work-related experience, with the help of my colleagues' concern and care, and my knowledge has been expanded and my ability to work and work has been greatly improved.

3, review the past 3 months, I seriously study the business training, and actively participate in job training. Wholeheartedly, courtesy, warm service, patiently answer questions for our customers to provide quality services and continuous practice to improve their own quality andBusiness level, grow into a qualified salesperson.

After three months of internship, which has success, there are failures, there is joy, but also distress. In the leadership and care and guidance, with the support of my colleagues with the help of my various aspects have made great progress in the future I will work harder, I believe, I, I work in the future I would like to grow into a good staff, units to create value.